MateSlots Terms and Conditions

Welcome to MateSlots Casino. These Terms and Conditions govern your use of our website, mobile app, and gaming services. By registering an account, you agree to be bound by these terms. At MateSlots, we operate under Stable Tech N.V. (Curaçao), licensed by the Curaçao Gaming Authority under licence No. OGL/2024/161/0191. Please read this document carefully before using MateSlots Casino, as it outlines your rights and obligations as a player.

Eligibility and Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete MateSlots registration, you confirm that the information you provide is accurate and complete. We reserve the right to request identity verification (KYC) at any time, and your account may be locked if we cannot reach you within two weeks of a withdrawal request. Winnings may be confiscated if KYC documents are not submitted within 40 days.

Our casino is not available to residents of restricted jurisdictions, including but not limited to the United Kingdom, Spain, the Netherlands, the USA, and a number of other listed countries. Using a VPN to bypass a provider's geo-block is strictly prohibited and may result in confiscation of winnings. Here at MateSlots, we serve players primarily in Australia, New Zealand, Canada, Norway, and other eligible markets.

One Account Policy

You may only hold one active account with us. Duplicate accounts will be closed, and any associated bonus funds or winnings may be forfeited in accordance with our responsible gaming obligations.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Apple Pay, Google Pay, MiFinity, Neteller, Skrill, Neosurf, Paysafecard, CashtoCode, Bank Transfer, and multiple cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, and USDT. The general minimum deposit is 20 EUR or equivalent, while Australian players can deposit from A$25 via card or A$30 via e-wallets. All deposits processed through MateSlots Casino are free of commission and instant.

Standard withdrawal limits are 3,000 EUR/USD per week and 15,000 EUR/USD per month, with higher limits available for VIP Club members. Each deposit must be wagered at least once before a withdrawal request is approved; this requirement increases to 3x if we suspect fraud or money laundering. Progressive jackpot wins are paid in full, while amounts exceeding a payment method's limit will be paid in instalments. Please note that inactive accounts (12 months without login) are subject to a 25 EUR monthly administrative fee.

Pending and Cashout Times

Processing times depend on the chosen payment method. MiFinity and cryptocurrency withdrawals are typically instant, while Visa and Mastercard payouts take 1–3 banking days, and bank transfers may take 3–5 banking days. Additional verification may extend pending time up to 72 hours.

Bonuses and Promotions

Our MateSlots bonus offers, including the Welcome Package of A$6,750 + 250 Free Spins across your first four deposits, are subject to specific terms. Each deposit bonus requires a minimum deposit and comes with its own promo code, wagering requirement, and validity period. Unless stated otherwise, our standard wagering requirement is 40x for welcome offers and 50x for other bonuses by default. If you are searching for a mate slots bonus code or mate slots no deposit bonus, please review each promotion's individual terms, as conditions vary by offer.

We also provide a Crypto Welcome Package, High Roller Club bonus, Buddy Boost Bonus, Tuesday Reload, Unlimited FS Thursday, Weekend Match-Up, and various other recurring promotions. Bonuses are non-sticky, meaning real money is used first. Maximum withdrawal from bonus winnings is typically 10x the bonus amount unless otherwise specified. Only one bonus may be active at a time, and deposit bonuses do not stack. We reserve the right to cancel a bonus if the bonus-linked balance falls to 0.2 EUR or less.

Certain countries are excluded from specific promotions. For example, no bonuses whatsoever are available to players in Israel, Spain, Sweden, the United Kingdom, or the USA, while Finland is excluded from deposit bonuses, and a longer list of countries is excluded from no-deposit bonuses and free spins. Telegram free spins are not available in Brazil and Russia.

Game Contribution and Prohibited Practices

When wagering a bonus, slot games contribute 100% (excluding specified titles and all jackpot slots), while table games, video poker, and live dealer games contribute only 5%. We prohibit practices such as deliberately delaying bonus rounds, using bonus funds solely to progress through bonus stages, or placing low-risk roulette bets covering 25 or more of 37 numbers. Violation of these rules may result in forfeiture of bonus funds and associated winnings.

Games and Fair Play

MateSlots Casino features over 500 pokies and more than 1,000 games in total, sourced from leading providers including Pragmatic Play, Evolution, NetEnt, Play'n GO, Hacksaw Gaming, and many others. All our games hold RNG certificates, and we offer a "Play for Fun" demo mode for most titles so you can try games before wagering real money. Please note that certain providers, such as NetEnt, Microgaming, and Amatic, are not available to players in Australia.

We maintain the security of our platform through 128-bit SSL encryption and the PGP protocol, ensuring that your data and transactions remain protected while using our mate slots app or desktop site.

VIP Club and Loyalty Program

Our VIP Club consists of six tiers: Bronze, Silver, Gold, Platinum, Black, and Supreme. VIP status is granted after a total deposit of 3,750 AUD or equivalent, and a personal manager will contact you within 24 hours of qualifying. VIP members enjoy benefits such as reduced wagering requirements, higher withdrawal limits, exclusive bonuses, faster payouts, and access to special events including Formula 1 races, concerts, and exhibitions. Our Mates' Way loyalty ladder and Bonus Shop allow you to redeem comp points for free spins and additional rewards (note: redeemable comp points are not available to players in Sweden).

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we detect fraudulent activity, breach of these terms, use of a VPN to circumvent geo-restrictions, or multiple account registration. In such cases, we may withhold winnings and bonus funds pending investigation. You may also request self-exclusion or set deposit limits through your player profile as part of our responsible gaming commitment.

Complaints and Dispute Resolution

If you have a complaint regarding your experience at MateSlots, please contact our support department first. Claims must be filed within one year of the incident in question. Our team is available 24/7 via live chat and email at support@mateslots.com to help resolve any issues promptly and fairly.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. Continued use of MateSlots Casino after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations.

Contact Us

If you have any questions about these Terms and Conditions, our mate slots login process, deposit and withdrawal procedures, or any other aspect of our services, please reach out to us via live chat, email at support@mateslots.com, or through our Help Center. We are committed to providing clear answers and ensuring a transparent, fair gaming environment for every player.