MateSlots Privacy Policy

At MateSlots, we are committed to protecting your personal data and respecting your privacy whenever you use our services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit MateSlots Casino, register an account, or play MateSlots games. By using our platform, you confirm that you have read and understood how we handle your data, and you consent to the practices described below.

Who We Are

Our platform is operated by Stable Tech N.V., a company registered in Curaçao, under licence No. OGL/2024/161/0191 issued by the Curaçao Gaming Authority. We at MateSlots take data protection seriously, and this policy applies to all users who access our website, our installable PWA, or our mateslots app, whether through desktop, mobile browser, or dedicated application.

Information We Collect

When you create a MateSlots login, make a deposit, or request a withdrawal, we collect certain categories of personal information. We gather this data to provide you with a secure and personalized gaming experience and to comply with our legal and regulatory obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents (KYC) when required, including proof of identity and proof of address.
• We track your gaming activity, including games played, deposits, withdrawals, and bonus usage, to improve our services and detect fraud.
• We record your payment information when you use deposit methods or withdrawal methods such as Visa, Mastercard, e-wallets, or cryptocurrencies.
• We collect technical data such as IP address, device type, browser, and login timestamps for security purposes.
• We may collect communication records when you contact our customer support via live chat or email.

How We Use Your Data

Our MateSlots team uses your information for legitimate business purposes connected to operating our casino safely and efficiently. Here at MateSlots, we process your data to:

• We verify your identity and age to ensure compliance with responsible gaming requirements.
• We process your deposits and withdrawals securely through our supported payment methods.
• We personalize your experience, including bonus offers such as our welcome bonus, Tuesday Reload, or VIP Club rewards.
• We monitor transactions to prevent money laundering, fraud, and bonus abuse.
• We send you promotional communications, where permitted, about mateslots bonus offers, free spins, and tournaments.
• We analyze gameplay data to improve our game library and platform performance.

Security of Your Information

We use 128-bit SSL encryption and the PGP protocol to protect your personal and financial data from unauthorized access. Our MateSlots Casino infrastructure is designed with security as a priority, and we continuously monitor our systems for vulnerabilities. While we take extensive precautions, no method of electronic transmission or storage is completely secure, and we encourage you to also protect your mateslots login credentials carefully.

Responsible Gaming and Data

Our responsible gaming tools, including self-exclusion and deposit limits, rely on accurate personal data to function correctly. We use this information solely to help you manage your play and to comply with applicable regulations. You can adjust these settings at any time within your player profile.

Sharing of Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in limited circumstances:

• We share data with payment providers to process your deposits and withdrawals.
• We share information with regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We may share data with fraud prevention and KYC verification services.
• We work with game providers such as Pragmatic Play, Evolution, and NetEnt, who may receive limited gameplay data necessary to operate their games.
• We may disclose data to law enforcement agencies when required by applicable law.

Cookies and Tracking Technologies

At MateSlots Casino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our cookies also help us recognize returning players and streamline your mateslots casino login process. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain features of our website.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, regulatory, and accounting requirements. If your account remains inactive for 12 months, a monthly administrative fee may apply, and we retain your records in accordance with our licensing obligations. Complaints regarding data handling must be filed within one year, as outlined in our general terms.

Your Rights

We respect your rights regarding your personal information. Depending on your jurisdiction, you may have the right to:

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to certain types of data processing, including marketing communications.
• You can request a copy of your data in a portable format.

To exercise any of these rights, please contact our support department at support@mateslots.com, and we will respond in accordance with applicable law.

International Data Transfers

As our MateSlots platform serves players across Australia, New Zealand, Canada, Norway, and other eligible markets, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur.

Restricted Jurisdictions

Please note that MateSlots does not offer real-money services to residents of certain restricted countries listed in our terms. If you access our site using a VPN to bypass geo-restrictions, we reserve the right to confiscate winnings and suspend your account, in accordance with our policies.

Children's Privacy

Our services are intended strictly for adults. We do not knowingly collect personal data from minors, and we require all players to confirm they meet the legal age requirement before registering a mateslots casino account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of MateSlots after any changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your data, our customer support team is available 24/7 via live chat or email at support@mateslots.com. We at MateSlots are always ready to assist you with any privacy-related concerns.