MateSlots Cookie Policy

At MateSlots, we use cookies and similar technologies to make our platform work properly, to keep your account secure, and to give you a smoother experience whenever you visit the MateSlots Casino website or app. This Cookie Policy explains what cookies are, why we use them, and what choices you have regarding their use. By continuing to browse our site, you agree to our use of cookies as described below, unless you adjust your browser or device settings.

What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, or tablet when you visit a website. They allow us to recognise your device, remember your preferences, and understand how you interact with our services. Here at MateSlots, we also use related technologies such as web beacons, pixel tags, and local storage, which serve similar purposes and are covered by this policy.

Why We Use Cookies

We rely on cookies for several important reasons connected to running MateSlots Casino safely and efficiently. Our use of cookies helps us:

• Keep you securely logged into your MateSlots account during your session
• Remember your language, currency, and display preferences (including dark and light themes)
• Detect and prevent fraud, unauthorised access, and other security risks
• Understand which pokies, table games, and promotions are most popular among our players
• Measure the performance of our website, mobile app, and installable PWA
• Deliver relevant bonus offers, such as our welcome package or reload promotions, based on your activity
• Comply with our licensing obligations under the Curaçao Gaming Authority

Types of Cookies We Use

We at MateSlots categorise the cookies used across our site and app into the following groups. Each type serves a distinct function in how our platform operates.

Strictly Necessary Cookies

These cookies are essential for our website and app to function. Without them, core features such as logging in, placing deposits, or accessing the Help Center would not work. We do not require consent for these cookies, as they are vital to delivering the services you request from us.

Performance and Analytics Cookies

We use these cookies to collect information about how visitors use MateSlots, including which pages are viewed most often and whether players encounter errors. This data is aggregated and anonymised, helping us improve navigation, loading speed, and overall usability across desktop, mobile browser, and our mobile app.

Functionality Cookies

Functionality cookies allow our platform to remember choices you make, such as your preferred theme, sound settings, or recently played titles from providers like Pragmatic Play, NetEnt, Play'n GO, and Evolution. These cookies make your return visits more convenient.

Advertising and Targeting Cookies

We may use these cookies, together with our marketing partners, to show you offers relevant to your interests, including information about our VIP Club, Tuesday Reload, or Weekend Free Spins Max promotions. These cookies also help us measure the effectiveness of our campaigns and avoid showing you repetitive advertising.

Third-Party Cookies

Our pages may include cookies set by trusted third parties, such as payment processors, live chat providers (Intercom), and game software suppliers. These third parties operate independently and are responsible for their own cookie practices, which we encourage you to review separately.

How Long Do Cookies Last?

Some cookies used on MateSlots are "session cookies," which are automatically deleted once you close your browser. Others are "persistent cookies," which remain on your device for a set period, or until you delete them manually. We use persistent cookies primarily to remember your login status and preferences between visits.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. Most browsers allow you to:

• View the cookies stored on your device and delete them individually
• Block all cookies from being set
• Block third-party cookies only
• Clear all cookies when you close your browser
• Open a private or incognito browsing session that limits cookie storage

Please note that if you choose to disable cookies entirely, some features of MateSlots Casino, including secure login, personalised bonus offers, and certain responsible gaming tools, may not function correctly. We recommend reviewing your browser's help section for specific instructions on adjusting cookie settings.

Cookies and Responsible Gaming

We are committed to promoting responsible gaming, and cookies play a role in supporting this commitment. Our systems may use cookies to recognise when you have set self-exclusion periods or deposit limits in your player profile, ensuring these protections remain active during your sessions. We encourage you to make full use of these tools if you feel your gaming activity needs adjustment.

Cookies on Our Mobile App

MateSlots is available as an installable PWA and as a mobile app through the App Store and Android APK. While mobile apps typically use device identifiers rather than traditional browser cookies, similar technologies are applied to recognise your device, remember preferences, and deliver exclusive app rewards. These technologies are governed by the same principles outlined in this Cookie Policy.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of MateSlots Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we use cookies, or if you would like further information about managing your preferences, our support team is available 24/7 through live chat or by email at support@mateslots.com. We are happy to help you understand how cookies affect your experience on MateSlots.